Pharmacy Technician Quality Overview • The Pharmacy Technician Quality role focuses on improving medication adherence and health outcomes through proactive member engagement and outreach. • Collaborate with pharmacists to address barriers to medication adherence and ensure timely follow-ups with members. • Conduct telephonic outreach to engage members, troubleshoot medication issues, and provide empathetic support. • Develop culturally sensitive communication strategies to maximize the effectiveness of member interactions. • Maintain detailed and accurate records of member interactions and outreach efforts. • Partner with the Quality Pharmacy Team to align outreach strategies with organizational goals and quality initiatives. • Adhere to regulatory, privacy, and compliance standards in all communications and data handling. • Participate in team huddles and strategy sessions to share insights and improve outreach effectiveness. • This remote position offers a dynamic environment to make a meaningful impact on member health outcomes. Pharmacy Technician Quality Key Responsibilities & Duties • Engage members telephonically to understand and address reasons for medication non-adherence. • Provide empathetic and solution-oriented support to members during outreach efforts. • Troubleshoot issues such as refill delays, cost concerns, or medication understanding. • Document outreach efforts and maintain accurate records of member interactions. • Escalate clinical concerns to pharmacists as needed for resolution. • Ensure all outreach activities comply with organizational policies and clinical protocols. • Collaborate with the Quality Pharmacy Team to enhance outreach strategies and member satisfaction. • Participate in regular team meetings to share insights and improve outreach effectiveness. • Manage multiple outreach tasks efficiently, ensuring timely follow-ups and documentation. Pharmacy Technician Quality Job Requirements • High School Diploma or GED required; Associate's degree preferred. • National Pharmacy Technician Certification required or must be obtained within six months of hire. • Minimum of two years of experience, preferably in managed care or insurance settings. • Strong call center experience with excellent phone manner and presence. • Proficiency in troubleshooting medication issues and providing cost-effective solutions. • Tech-savvy with the ability to multitask effectively in a fast-paced environment. • Ability to develop culturally sensitive communication strategies for diverse member populations. • Familiarity with regulatory, privacy, and compliance standards in healthcare communications. • Strong organizational skills to manage outreach schedules and team objectives efficiently.