Operations Assistant Overview • The Operations Assistant role focuses on supporting banking operations with precision and efficiency. • Utilize your banking knowledge to manage operational tasks and ensure compliance. • Collaborate with branches and customers to address inquiries and provide solutions. • Leverage Excel, Word, and Outlook skills to streamline workflows and communication. • Contribute to a dynamic environment requiring adaptability and multitasking. • Work in a team-oriented setting, ensuring compliance and dual control standards. • Perform manual entry tasks with accuracy and attention to detail. • Engage in a role with consistent hours and rare overtime requirements. Operations Assistant Key Responsibilities & Duties • Handle incoming calls from customers and branches, providing timely assistance. • Manage multiple assignments adhering to strict schedules and deadlines. • Ensure compliance with banking regulations and dual control procedures. • Perform manual data entry tasks with high accuracy and efficiency. • Utilize Microsoft Excel and Word for operational documentation and reporting. • Adapt to changes in processes and workflows with ease. • Collaborate with team members to maintain a cohesive work environment. • Support branch operations with administrative and operational tasks. Operations Assistant Job Requirements • Bachelor of Arts (BA) degree required for the position. • Minimum of 2 years of experience in banking or branch operations. • Proficiency in Microsoft Excel, Word, and Outlook for operational tasks. • Strong communication and comprehension skills to interact effectively. • Ability to multitask and perform under pressure in a fast-paced environment. • Team-oriented mindset with adaptability to changing work conditions. • Comfortable with manual data entry and traditional operational methods. • Commitment to compliance and accuracy in all operational tasks.