Help Desk Overview • The Help Desk role offers an opportunity to support technical operations within a dynamic and innovative environment. • Collaborate with the engineering team to provide exceptional technical support across departments. • Troubleshoot and resolve hardware, software, and administrative issues efficiently. • Install and configure hardware, software, and mobile applications to enhance operational performance. • Support the roll-out of new applications and contribute to project initiatives. • Evaluate and test emerging technologies to meet business requirements. • Document processes and procedures for internal and external use. • Join a team committed to collaboration, innovation, and excellence. Help Desk Key Responsibilities & Duties • Respond to telephone and email inquiries, troubleshooting technical issues promptly. • Install and configure hardware, software, and mobile applications as needed. • Escalate complex problems to senior support technicians for resolution. • Assist in the deployment of new applications and contribute to project execution. • Evaluate and test new technologies to align with organizational goals. • Log and track issues using a ticketing system, ensuring accurate documentation. • Provide timely and precise feedback to customers regarding issue resolution. • Follow up with clients to confirm problem resolution and satisfaction. • Document technical processes for internal and customer-facing purposes. Help Desk Job Requirements • Bachelor of Science (BS) degree in a relevant field is required. • 3-5+ years of experience in a help desk environment is essential. • Preferred certifications include Microsoft, A+, Network+, or equivalent. • Proficiency with Windows, MAC, and IOS environments is required. • Flexibility to work varied shifts and regular overtime is necessary. • Excellent oral communication skills to interact effectively with clients. • Detail-oriented approach to maintaining updated notes on tickets. • Ability to diagnose and resolve basic computer technical issues efficiently. • Commitment to providing high-quality technical support and customer service.