Senior Desktop Support Engineer Overview • The Senior Desktop Support Engineer will provide high-touch technical support to end users, ensuring seamless technology operations and exceptional service delivery. • Collaborate with the Infrastructure Director to manage and enhance the firm's IT systems and user experience. • Administer the helpdesk function, prioritizing and resolving incidents to minimize business disruption. • Manage Citrix environments, including virtual desktops and published applications, ensuring optimal performance and reliability. • Oversee endpoint patch management, ensuring security compliance and reducing vulnerability exposure. • Provide support for mobile device management, including enrollment, compliance policies, and remote device management. • Contribute to infrastructure projects and initiatives, collaborating with team members to achieve organizational goals. • Maintain clear documentation and knowledge-based articles to improve processes and workflows. • Support the business outside standard hours when needed, demonstrating flexibility and a customer-first mindset. Senior Desktop Support Engineer Key Responsibilities & Duties • Administer and own the helpdesk function, ensuring service levels are met and incidents resolved efficiently. • Deliver high-touch technical support to end users, including senior stakeholders and executives. • Manage Citrix environments, including virtual desktops and published applications, ensuring seamless user experiences. • Oversee endpoint patch management, ensuring timely updates and robust security compliance. • Administer the Dell Wyse thin-client estate, managing device provisioning and lifecycle. • Support mobile device management through Microsoft Intune, ensuring compliance and security. • Handle user onboarding and offboarding, ensuring timely account provisioning and equipment setup. • Create and maintain documentation, driving process improvements and knowledge sharing. • Participate in infrastructure projects, collaborating with the Infrastructure Director and team members. Senior Desktop Support Engineer Job Requirements • Bachelor of Science (BS) degree required, preferably in a related field. • Minimum 5-7 years of experience in virtualization, Active Directory, Windows OS, and Citrix administration. • Proficiency in Citrix Virtual Apps and Desktops administration and troubleshooting. • Strong knowledge of endpoint patch management tools and processes. • Experience with Microsoft 365 administration and end-user support. • Familiarity with mobile device management platforms, preferably Microsoft Intune. • Excellent documentation, process management, and problem-solving skills. • Ability to adapt to a fast-paced environment and manage multiple priorities effectively. • Financial services or hedge fund experience preferred.