Job Summary: The Team Lead is responsible for overseeing and assisting in the day-to-day operations of the department. The Team Lead supports management by ensuring adequate staffing and recommending improvements to processes within the department. Job Description: Responsible for leading and performing tasks within the department • Delegates tasks and sets goals and deadlines • Analyzes reports to monitors trends related to area processes • Collaborates with supporting departments to ensure the patient and doctors needs are met • Maintains adequate staffing by assuming responsibilities as needed Reviews processes and identifies opportunities for improvement • Develops metrics and minimum standards • Plans and develops new systematic approaches to improve/maintain employee accuracy • Collaborates with IS to ensure all systems meet business operational needs Supports Management with assigned duties and department efficiencies • Enforces, follows and supports all processes, policies and procedures and ensures all staff are updated when changes occur • Monitors performance of department process, staff work schedules, time and attendance • Identifies training needs and provides coaching for new and current employees Audits processes including patient access, cash collections, patient flow, admitting, and discharge functions. • Work registration errors to decrease denials and delays in billing and collections. • Ensures all patient data is accurate and confidential. Required Qualifications: Education: Associates degree, additional applicable experience may be substituted in lieu of degree. Experience: Four (4) years of experience with patient registration, admissions, authorization-referrals or similar. Preferred Qualifications: Education: Associate's degree in a business or healthcare related field Experience: Four (4) years or more of Patient Registration experience and one year in a management role.