Get to know East Penn! East Penn is a stable, essential employer, that is poised for the energy needs of the future with 80 years of sustainable lead battery and battery accessory manufacturing expertise! At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. Almost 40% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are. Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams. East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EOE/VEVRAA Overview East Penn is currently seeking an A/R Specialist who will efficiently and accurately manage any assigned customer account activity daily which includes monitoring of payments, issuing credits, corrections, and rebates. To effectively and efficiently find resolution of payment discrepancies and billing disputes identified in unmatched payments from customers. Responsibilities • Directly responsible for any assigned customer accounts including the research and resolution of customer payment discrepancies or deductions, including miscellaneous invoices (MI’s) and unapplied (UN) payments on the MI spreadsheet in a timely manner • Partner with internal stakeholders and managers to seek out, identify and advise on areas of opportunity to achieve optimized results for all teams • Monitors and updates payment discrepancies daily and adjusts accordingly • Research and identify reason for payment discrepancies; codes into pre-established categories • Communicate discrepancies to corresponding departments for resolution/approval following standard processes • Resolve customer questions regarding their statements, invoices, credits, etc. • Contact customers with questions concerning the application of payments on their accounts • Understand the processes surrounding redistributions, transfers, daily reconciliation, cash application, AR Portal, and other General Accounting processes • Monitor the ICL (Invoice Correction Log) and write up/process any necessary corrections, including adding notations into the invoicing software • Answer any questions from warehouses (or other internal customers) regarding accounts and their processes within the system • Provide training/guidance to warehouse personnel as needed for various General Accounting processes • Identify ways to streamline or automate processes and implement solutions • Assist with ad-hoc requests such as audit support and system implementations • Participate in department projects as requested • Other duties and projects assigned Qualifications Experience & Qualifications • Related experience in Accounts Receivable or equivalent business environments Education/Certification • An associate’s degree in business administration or equivalent work experience Skills & Competencies Required: • Good organizational skills and the ability to prioritize and work independently • Ability to communicate effectively with co-workers and customers • High degree of accuracy with attention to detail • Strong communication skills and knowledge • Working knowledge of office equipment • Basic accounting knowledge • Proficient knowledge of Outlook, Excel (VLOOKUP’s, formulas, etc.) • Problem solving East Penn Benefits East Penn offers excellent benefits: • Competitive compensation • Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium • Retirement Savings Plan with company match and a 3% employer contribution • 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually • Employee assistance program • Fitness Discounts • Promotional opportunities