Billing & Invoice Management • Generate customer demand letters, invoices, payment schedules, receipts, credit notes, and debit notes as per sales agreements and project milestones. • Ensure accurate computation of unit pricing, taxes, discounts, and payment plans before invoice generation. • Process milestone-based billing in line with construction progress and contractual terms. • Maintain accurate customer billing records in ERP and CRM systems. Receivables & Collection Support • Monitor customer payment schedules and outstanding receivables. • Coordinate with CRM, Sales, and Finance teams for timely collection of dues. • Track overdue accounts and initiate follow-ups to improve collection efficiency. • Support achievement of project cash-flow and revenue realization targets. Customer Account Management • Reconcile customer ledgers and ensure proper allocation of customer payments. • Resolve billing discrepancies and address customer queries related to invoices, payments, and account statements. • Maintain updated records of customer transactions and payment histories. Compliance & Documentation • Ensure billing processes comply with applicable statutory regulations, GST requirements, and company policies. • Maintain comprehensive documentation related to customer billing and transactions. • Support internal and external audits by providing billing records and reconciliations. • Ensure adherence to financial controls and process governance standards. MIS & Reporting • Prepare and publish periodic MIS reports on billing status, collections, receivables, and customer accounts. • Analyze billing and collection performance to identify trends and areas of improvement. • Provide management dashboards and reports for business reviews. Stakeholder Coordination • Collaborate with Sales, CRM, Finance, Legal, and Project teams for smooth execution of billing activities. • Coordinate with banks, financial institutions, and channel partners for payment processing and account reconciliations. • Participate in process improvement and automation initiatives related to billing operations. Educational Qualifications • Bachelor's degree in Commerce, Finance, Business Administration, or related discipline. • MBA / PGDM in Finance, Marketing, or a related field preferred. • Professional certifications in Finance, Accounting, GST, or ERP systems will be an added advantage. Experience • 3-7 years of experience in billing, invoicing, collections, receivables management, CRM billing, or finance operations. • Prior experience in the real estate, construction, infrastructure, or property development sector preferred. • Strong understanding of customer billing cycles, payment plans, and revenue realization processes.