Desktop Support technician provides tier 1 maintenance and support for desktop and laptop computers, including troubleshooting, installation, configuration, and user training. The role is contract-based and supports the organization's IT infrastructure. Key Responsibilities: • Unpack and configure new hardware • Provide end-user training on device and software use • Document troubleshooting guides and installation procedures • Relocate equipment for desktops, laptops, and peripherals • Research and develop alternative solutions to new problems • Fully document all interactions in the ticketing system • Maintain technical skills through independent research Qualifications: • Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field from an accredited university • Relevant work experience in an IT technical environment • Experience with installation, configuration, support, troubleshooting, and maintenance of personal computers, hardware, and Microsoft Office products • Basic knowledge of PC networking concepts and familiarity with Windows Active Directory • Familiarity with LCD projectors, TVs, and monitors • Basic knowledge of setup, support, and maintenance of printers and plotters • Ability to develop and maintain working relationships with customers and support teams, including effective interpersonal and customer service skills • Strong analytical and problem-solving abilities • Well-developed written and verbal communication skills for interaction with all levels of personnel • Ability to meet goals and objectives and make independent recommendations • Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint, Visio, Project, Outlook, scheduling) • Ability to adapt to changing technology, business processes, and rotating work schedules; color recognition for component identification Preferred Skills: • Relative Certifications • Relative experience in supporting utility construction & maintenance