Preserve critical operational knowledge across infrastructure and operations teams by translating technical vocabulary, systems, and processes into clear documentation for new hires and stakeholders. Key Responsibilities: • Translate technical vocabulary, systems, and processes into clear, actionable documentation. • Shadow engineers and administrators to capture undocumented operational knowledge. • Interview subject matter experts to gather and validate information. • Flag undocumented dependencies, manual processes, and operational risks. • Recommend standardization opportunities to improve team efficiency. • Collaborate with Linux, Windows, GCP, networking, compute, virtualization, and storage teams. • Create SOPs, runbooks, knowledge articles, and system documentation using Confluence and ServiceNow. • Utilize Lucidchart for process mapping and diagramming. • Leverage Zoom with AI notes for virtual meetings and capture screen activity with Greenshot. • Coordinate with technical managers to identify documentation needs and set up meetings. • Quil Link: https://app.corecruit.com/app/team/67f57629dacf7c05a21f89ac/meetings/6acfa5d497359031a80fbc8a/history Qualifications: • 5+ years of technical writing or IT documentation experience • Hands-on experience authoring technical documentation such as SOPs, runbooks, knowledge articles, and system documentation • Base understanding of enterprise infrastructure and/or other IT systems • Self-directed, positive, proactive worker able to collaborate across teams • Proficiency with Confluence, Word, ServiceNow, or similar documentation platforms Preferred Skills: • Infrastructure IC background (sysadmin, systems, or network engineer) • IT-space technical writing experience in any area • Local to Springfield, MO or open to relocating • Depth in Linux, Windows/AD, GCP, networking, virtualization, storage, or iSeries • Process mapping with Lucidchart (preferred) or Visio • Confluence specifically • BA/process improvement, Lean/Six Sigma, or ITIL experience • Knowledge management or knowledge transfer program experience • Technical writing certification