Director of Hospitality & Conferences Location: New York, USA Salary: $135,000 – $155,000 Work Schedule: Full-time Start Date: Immediate Start Available Overview & Opportunity We are delighted to be supporting a prestigious corporate office in New York with the appointment of a Director of Hospitality & Conferences. This is a highly visible senior hospitality position focused on delivering an exceptional experience across reception, meetings, conferences, VIP hosting and corporate events. The successful candidate will oversee the front-of-house hospitality journey, ensuring every client and guest receives a warm, polished and highly personalised experience from arrival through to departure. A key element of the role will be the planning and delivery of high-level meetings and events, including the curation of bespoke food and beverage offerings, menus and wine pairings tailored to the occasion and individual client requirements. We are seeking an experienced hospitality professional with a strong understanding of 5-star luxury service, reception and guest relations, combined with excellent F&B knowledge and the confidence to work directly with senior executives and high-profile clients. The Role The Director of Hospitality & Conferences will take overall responsibility for the reception, meeting and conference experience, ensuring consistently exceptional standards of service, presentation and operational delivery. This is a hands-on leadership role requiring someone who is highly visible, commercially aware and comfortable working directly with clients and senior stakeholders. The successful candidate will act as a trusted hospitality advisor, anticipating requirements, identifying opportunities and continuously elevating the service offering. A key focus will be the F&B experience across meetings and events, working with chefs, caterers, sommeliers and suppliers to curate seasonal menus, canapés, working lunches, dinners and wine pairings that complement each occasion. The Director will also lead and develop the hospitality team, drive service standards and training, monitor performance and introduce new concepts and efficiencies that enhance both the guest experience and operational effectiveness. Key Responsibilities • Lead the reception, meetings, conferences and VIP hospitality experience, ensuring consistently exceptional service. • Oversee the planning and delivery of senior-level meetings, conferences, lunches, dinners and corporate events. • Build strong relationships with senior executives, clients and key stakeholders, anticipating needs and delivering highly personalised service. • Curate bespoke F&B experiences, including seasonal menus, canapés, working lunches, dinners and refreshments. • Apply strong food and wine knowledge to develop appropriate wine pairings and elevated dining experiences. • Work closely with chefs, caterers, sommeliers and suppliers to deliver high-quality, tailored F&B experiences. • Lead, coach and develop the reception and hospitality team, fostering a culture of exceptional service, engagement and professional development. • Manage staffing, scheduling and resource levels, adapting the operation to business activity, meetings and events. • Maintain and continuously improve SOPs, service standards, training materials and operational procedures. • Monitor guest feedback, KPIs and operational data, identifying trends and implementing improvements to enhance service delivery. • Conduct regular service reviews and audits, ensuring reception, conference rooms, lounges and guest-facing areas consistently meet the required standards. • Provide regular operational reporting and performance updates to senior management and key stakeholders. • Introduce innovative hospitality concepts and operational efficiencies to continually elevate the guest experience. • Remain hands-on within the operation, providing support across reception, meetings and events and leading by example. Candidate Requirements The ideal candidate will be a polished and commercially aware hospitality professional with experience in luxury hotels, private members’ clubs, premium corporate hospitality, fine dining or high-end conference and events environments. Essential / Preferred Experience • 3–5+ years’ management experience within luxury hospitality, five-star hotels, premium corporate hospitality, conference services, private members’ clubs or high-end restaurants. • Strong experience across reception, guest relations, meetings, conferences and VIP events. • Excellent understanding of luxury F&B, including menu development, presentation and service. • Strong knowledge of wine and food pairings, with the confidence to curate wine selections for different menus and occasions. • Experience working with chefs, sommeliers, caterers and suppliers to deliver bespoke F&B experiences. • Proven ability to build relationships with senior executives, clients and high-profile guests. • Strong leadership skills, with the ability to coach, motivate and develop a high-performing hospitality team. • Excellent communication, presentation, organisational and problem-solving skills. • Commercially aware, proactive and confident identifying opportunities to improve service and operational efficiency. • Highly organised, with the ability to manage multiple meetings, events, projects and stakeholders simultaneously. • Genuine passion for luxury hospitality, food, wine and exceptional guest experiences. • Professional, polished, discreet and approachable, with a naturally warm and engaging personality. • Strong IT skills, including Microsoft Excel and PowerPoint. • High standards of personal integrity, professionalism and discretion. Benefits • Competitive salary of $135,000 – $155,000 • Opportunity to lead a prestigious, high-profile corporate hospitality operation. • Regular exposure to senior executives, VIP clients and high-profile stakeholders. • Opportunity to shape and develop the hospitality and F&B offering. • Professional development and career progression opportunities. • Collaborative and dynamic working environment. How to Apply To apply for this role, please send your CV/resume to: [email protected]