VP-Head of High-Value Mobility Growth The Head of High-Value Mobility Growth is responsible for growing and retaining high-value customer segments, including postpaid, SME and roaming users. This role focuses on driving customer loyalty, increasing revenue through upsell and cross-sell strategies, and enhancing customer experience to maximize lifetime value. By leveraging data-driven insights, customer segmentation, and targeted engagement programs, the Head of High-Value Mobility Growth ensures that high-value customers receive personalized offerings and superior service. Working closely with sales, product, and customer experience teams, this role plays a key part in reducing churn, improving retention, and driving sustainable revenue growth in Indonesia’s competitive telecom market. Responsibilities • Develop and implement strategies to grow the postpaid and SME customer base. • Develop and implement strategies to grow the roaming customer base. • Design and execute loyalty programs to enhance customer retention. • Drive revenue growth by optimizing cross-sell and upsell initiatives. • Use customer analytics to personalize offerings and improve engagement. • Monitor revenue performance and align marketing efforts with business targets. • Ensure seamless and enhanced customer journeys to drive satisfaction. • Collaborate with Product, Sales, and Customer Experience teams for seamless execution. • Build and mentor a high-performing marketing team with a focus on innovation and agility. Qualifications • Experience in postpaid, SME & Roaming customer segment growth. • Strong background in loyalty and customer retention marketing. • Ability to leverage data for customer segmentation and personalization. • Proven track record in cross-sell and upsell optimization. • Expertise in driving high-value customer engagement strategies. • Strong leadership and analytical skills.