Job Description: The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities. Education Qualifications: Key Responsibilities: • Answers and responds to internal and external calls • Acts as a source of information for staff, patients, and visitors • Directs and escorts patients and visitors • Delivers flowers and/or belongings to patients and staff • Assists patients with finding community resources, including lodging, bus services, taxi services, etc. • Provides patient information as appropriate • Reports emergencies and requests responders • Assists people into the facility • Secures wheelchairs for patients and visitors Preferred Qualifications: • Experience with Microsoft Office programs • Experience in an information/hospitality desk or customer service environment. • Ability to stay calm under pressure Licensure/Certification Qualifications: Certification/Licensure Requirements: • Basic Cardiac Life Support (BCLS) certification within 6 months of hire