Job Opportunity Job ID: 52467 Positions Location: East Lansing, MI Job Description General Purpose of Job: To Description: Positions Location: East Lansing, MI Job Description General Purpose of Job: To provide enhanced customer service to our patients by providing balance information. Motivating our customers to pay self-pay balances while promoting patient satisfaction. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. • Responds to patient inquiries received regarding Sparrow Health System hospital and professional self-pay account balances. • Researches balances, refunds, payments, denials and adjustments as requested. • Updates demographic and insurance information for claims submission with corrected information received through EPIC. Completes adjustment transactions as necessary. • Establishes payment plans according to Sparrow Policy. Mail itemized statements to patients upon request. Researches and screens both clinical and billing disputes and tracks accounts to resolution. • Accepts payments and processes refunds for patients in Epic and through RePay computerized program. • Completes limited insurance verification in available electronic eligibility verification systems. • Assists patients with application process for Medicaid, Charity Care, Crime Victims and Auto Assigned Claims. • Assists with training of new team members as necessary. Job Requirements General Requirements • None Work Experience • Minimum one (1) year experience Hospital or Professional billing, insurance or collections in a healthcare setting. Education • High school diploma or completion of GED requirements. Specialized Knowledge and Skills • Good written and verbal communication skills. • Strong interpersonal skills. • Ability to explain billing and motivate patients to pay self-pay balances while promoting patient satisfaction. • Occasional contact with disturbed and/or argumentative patients and families. • Demonstrates ability to use a keyboard to perform the essential duties of the job. • Must possess strong analytical thinking and customer service skills. Testing will be used to identify strongest candidates. University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. #LI-MA1 Job Family Administrative/Clerical Requirements: Shift Days Degree Type / Education Level High School / GED Status Full-time Facility Sparrow Hospital Experience Level New Grad