Purpose: this position exists to supervise all shop activities and personnel to ensure all repairs are completed timely and in a high quality manner. Essential Functions: • Organizes, plans and assigns current work activities to technicians to meet established schedule commitments. • Secures additional resources to manage Service Shop backlog. • Monitors and controls individual performance by checking work in progress and recommending corrective actions when necessary. • Selects and trains new employees; leads, instructs and supervises existing employees in methods and procedures; appraises work assignments of others; and recommends disciplinary actions. • Checks and approves all repair jobs completed in Service Shop. Additional Functions: • Assists Service Writers in determining customer needs and scheduling into Service Shop. • Assists Warranty Technicians in determining best course of repairs for units in the field. • Assists in pricing of all service and repair job estimates. Required Experience/ Knowledge: • 5-7 years prior related experience is required. • Must possess a strong working knowledge of construction techniques for all types of RVs. • Requires a thorough understanding of heating, ventilation, air conditioning, refrigeration and electrical systems. • Manufacturing background preferred. • Requires a thorough working knowledge of RV industry codes and standards. • Requires the ability to use a wide variety of hand tools and test equipment as well as to instruct others in proper usage. Necessary Skills & Abilities: • Strong communication skills are required. • Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude. • Proficient in MicroSoft Office software. Work Requirements: • This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 50% of the day and walking, standing in a service shop setting. • Requires ability to occasionally travel between field locations. Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 25 pounds. • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). • Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Jayco offers a generous benefits package including: • (2) Medical Insurance plan options, HSAs, and FSAs • Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) • Dental Insurance • Vision insurance • Disability and Life Insurance • 401k plan with an annual discretionary match • Wellness Benefits • On-site Fitness Center access (IN only) • Health Clinic for employee use (IN only) • Employee Assistance Program (EAP) Benefits