Customer Service Representative Location Requirement: This is an onsite position based in Harleysville, PA. To support a sustainable commute, we are currently considering applicants who reside within 30 miles of the work location. Employment Type: Full-Time Schedule: Monday - Friday, 8:00am - 5:00pm Join Our Team! Do you enjoy helping customers, solving problems, and making a positive impact every day? We're looking for a motivated and customer-focused Customer Service Representative to join our growing team. What You'll Do • Provide professional and timely support to customers and sales reps via phone, email, and other communication channels. • Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism. • Troubleshoot issues and identify appropriate solutions to meet customer needs. • Account management, enter and process orders accurately and efficiently. • Collaborate with internal teams to resolve issues and ensure customer satisfaction. • Escalate complex customer concerns when necessary. • Deliver a positive customer experience during every interaction. What We're Looking For Required Qualifications • High School Diploma or equivalent. • Excellent verbal and written communication skills. • Strong customer service and interpersonal skills. • Strong organizational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office applications. Preferred Qualifications • Previous customer service, customer support, order entry, or account management experience. • Experience in a manufacturing, medical device, healthcare, or distribution environment. • Experience working with ERP or CRM systems. Success in This Role The ideal candidate is: • Customer-focused and committed to providing outstanding service. • A strong communicator who builds positives relationships. • Detail-oriented and organized. • A proactive problem solver. • A reliable team player with a positive attitude. Why Join Us? At Medical Components, you'll join a team dedicated to delivering quality products and exceptional customer experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful contribution to our customers and organization. Apply Today! If you're ready to build your customer service career with a growing organization, we'd love to hear from you.