Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire Commercial & Off-Road is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service. Benefits • Up to 4 weeks of vacation/paid time off • Paid holidays (8 days) • Performance based bonuses • 75% Employer paid medical, dental, & vision insurance • $25,000 of life insurance per employee • Supplemental benefits (long-term, short-term, accident, etc.) • 401(k) retirement plan with company match • Monday-Friday, 8am-5pm • Career path & advancement opportunities • In-house training program • Discounts on tires & automotive services • Company supplied tools • Paid weekly Basic Responsibilities • Greet customers in a friendly and timely manner • Answer incoming calls • Schedule appointments for service and maintenance • Listen and document customer requests on work order • Consult with technician about customer’s vehicle needs • Determine cost of replacement parts and/or labor • Generate and enter itemized estimate on work order • Provide and explain estimate to customers • Advise customers on necessary or recommended service(s) • Review and send Digital Vehicle Inspection to customers • Review services performed and warranties with customers • Check out customer and thank them for their business Requirements • Excellent communication and customer service skills • Must be able to manage a fast-paced work environment • Professional, well-groomed appearance • Must have valid driver’s license