Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand-crafted from solid 14k gold, ensuring long-lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms. We’re looking for a full-time Keyholder & Client Advisor at our third Flagship Store in Newport Beach, California. We're hiring multiple Client Advisors to help us open our store. Each will be responsible for various day-to-day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience. Clienteling • Strive to exceed customer expectations by providing outstanding service experiences • Assist customers by selecting appropriate styles based on their needs and preferences • Use product knowledge to speak to the collection’s vision and quality • Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up • Proactively reach out to clients based on their preferences and past purchases Sales • Achieve and exceed sales and metric goals • Utilize product knowledge and trends to provide relevant styling suggestions • Actively engage with customers, building relationships to drive repeat business • Maintain knowledge of store key performance metrics and work towards targets • Collaborate with management to develop action plans and sales strategies Sales Floor / Operations • Maintain the visual presentation of the store, ensuring VM standards are met • Assist in floor sets and replenishment of merchandise as needed • Complete opening and closing duties • Collaborate with management on operational tasks • Other duties as assigned Client Advisors work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices. Requirements • Previous retail experience, preferably with a fashion luxury/contemporary brand • Strong sales, customer service, and communication skills • Basic computer skills (POS, Excel, Word) • Organizational skills and an eye for detail • Positive, high-energy, entrepreneurial spirit • Team player who is inspired by others’ successes as well as your own • Able to work retail hours, including weekends and holidays Benefits • Medical, dental, and vision insurance • Company-paid life insurance • 401(k) plan with a 4% company match • Paid time off • Employee discount on Kinn jewelry • Invitations to pop-ups and other company events