Job Details: Job Location: Main Plant - San Jose, CA, Salary Range: $23.00 - $24.00Hourly, At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.  As a team, we are committed to:  Empowering one another to do our best work and grow together.  Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley.  Modeling teamwork, integrity, and cultural intelligence in everything we do.  Acting with mutual respect—for each other, our community, and the environment we share.    Job Responsibilities  Ensures smooth transition for program participants in subsidized employment to permanent employment  Perform retention and troubleshoot the retention process as needed  Develops and foster relationships between employers and program participants   Helping to identify options for promoting goals and solving specific problems   Being a good listener and sharing positive reactions and constructive criticism  Ensures participant stays on track with program goals and expectations   Provides one on one guidance in person, telephone and weekly meetings  Mediates conflict between program participant and onsite supervisor   Facilitates Janitorial and Employability Skills Workshops as needed  Serves as a resource guide and role model for program participants  Maintains confidentiality between program participants  Assist with participant Outreach and In-reach  Performs other duties as assigned  Report to the Program Director all progress and participant or staff related issues  Submit data and activity reports when needed  Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.  Qualifications: Preferred Qualifications/Experience  Preferred 2 years working with the criminal justice population  Must possess vehicle, insurance, California Driver’s License and excellent driving record  Computer literacy and knowledge of MS Office required    Equipment Used  Computer, telephone, copy and FAX machines    Aptitudes/skills/temperament  To possess good oral and written communication skills.  General learning ability. The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.  Ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend language; to understand relationships between words; to understand the meanings of whole sentences and paragraphs; to present information or ideas clearly.  Being willing to accept responsibility for the direction, control or planning of an activity.  Being able to influence peoples’ opinions, attitudes or judgments about ideas or things.  Having an analytical mind.  Being able to deal with people beyond giving and receiving instructions.  Being able to perform repetitive work according to set procedures and pace.  Being respectful of and conform with set limits, tolerances and standards.  Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary.    Working conditions  The job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision.    Emotional Effort  Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.    Physical requirements  Due to the variety of assignments in this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting, carrying, pushing and pulling will also be involved.   Must be able to lift up to 65lbs throughout the workday.   Moderate emotional level effort is required, occasional high stress with short deadlines.   Work environment – generally inside 100% - however may include outside work on occasion.   Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.