ENVIRONMENTAL SERVICES QUALITY ASSURANCE LEAD Full-Time | $21.58 - $22.92/hour, based on experience As an Environmental Services Quality Assurance Lead your work will help support a safe, clean, enjoyable and dignified environment for our residents, while you enjoy a workplace rooted in compassion and respect. The schedule will vary depending on community needs, hours 8:00 AM to 4:30 PM, Monday through Friday with some holidays and weekend rotation. Key Responsibilities • Maintain departmental quality standards by actively supporting daily operations and team members • Ensure compliance with Kendal at Ithaca standards and regulatory requirements • Promote positive resident relations and follow established policies and procedures • Provide coverage in areas affected by staff absences • Conduct quality assurance audits within the WorxHub system • Serve as team leader in the absence of the EVS Manager • Collaborate with Laundry Coordinator, Facility Services, and Social Work departments • Assist with apartment turnovers and annual cleanings in Independent Living and Health Care residences • Maintain high standards of cleanliness throughout the facility • Operate commercial laundry equipment • Distribute clean linens and collect soiled linens facility-wide • Treat stains; repair, sew, discard, and record linen items as appropriate • Supply bed and bath linens to residents and the Dining department • Coordinate and manage personal laundry services for Health Center residents • Oversee labeling and inventory of resident personal laundry Qualifications • Knowledge of housekeeping and laundry policies and procedures • Previous commercial cleaning and laundry experience • Experience with commercial laundry and labeling equipment • Strong time management skills and attention to detail • Ability to multitask and adapt to changing priorities • Leadership ability and capacity to work effectively under pressure • Strong interpersonal skills; able to work harmoniously with staff, residents, vendors, and visitors • Effective verbal and written communication skills • Good reading, writing, math, and telephone skills • Ability to train and teach cleaning and laundry procedures used at Kendal at Ithaca Compensation & Perks • Competitive hourly wage of $21.58 - $22.92, based on experience • Accrued paid sick time • Access to on-site amenities, including a walking path, pool, sauna, tennis court, library, and gym • Welcoming and respectful workplace culture • Opportunity to contribute meaningfully to the daily lives of older adults Benefits • 403b Retirement Account • 403b Matching Up to 5% • 5% Employer Retirement Grant • Dental Insurance • Employee Assistance Program • Employee Education Grant- Application Requirements • Flexible Spending Account • Health Insurance • Hardship Funds Program - Application Requirements • Holiday Pay - 8 Holidays Per Year • Life insurance Paid By Kendal • Paid Family Leave (PFL) • Paid Time Off • Paid Sick Time Off • Referral Program • Vision Insurance Join Us! If you're looking to make a difference in a supportive and mission-driven community, we invite you to apply.