Responsibilities but not limited to: • Analyze the workflow and integration between the systems and look for opportunities for improvement • Communicate directly with solution providers to improve and/or solve complex technical issues • Respond to Jira tickets and (IT ticketing System) to solve and define technical issues with VTEX , Autostore & B1. • Create and manage internal user guides for VTEX, Autostore & B1 • Optimize site functionality and navigation to enhance user experience leading to increased conversion rates • Identify and analyze customer behavior trends, sales data, website traffic using Google Analytics to broaden business opportunities • Collaborate with the sales team to align e-commerce strategies with overall sales goals • Partner with the customer support team to address issues and improve the overall customer experience Qualifications / Skills: • Bachelor's degree preferred (not required) • IT knowledge, especially front-end and back-end e-commerce systems • 3-5 years of relevant IT/e-commerce experience preferred • Knowledge of e-commerce platforms (e.g., VTEX, Shopify,) and proficiency in digital marketing tools (e.g., Google Ads, Facebook Ads) • Strong analytical skills with the ability to interpret data and make data-driven decisions. • Experience with Google Analytics or other metrics platform preferred • Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams • Bilingual in Korean and English preferred Benefits: • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy • 401 (k) Retirement Plan with up to 5% match per company policy • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy • BTA Insurance (Business Travel Accident Coverage) • Company provided lunch • Paid-time off (PTO) and Paid Holidays per company policy • Celebration & Condolence Benefits per company policy • Smart Card: Earn additional 4 points to the standard $1 = 1 point • Holiday Gift certificates per company policy • FSA (Flexible Spending Account) per company policy • DCFSA (Dependent Child Care Spending Account) per company policy Work Hours: Mon to Fri, 8:30 AM - 5:30 PM Salary Range: $72,150 - $107,200 *Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.