Massanutten Resort Job Summary The Family Adventure Park is a team-oriented culture full of outdoor enthusiasts. The Lead Supervisor plays a key role in the oversight of administrative tasks and staff development. This position requires strong leadership, communication, organization, interpersonal communication, customer service skills, and the ability to multitask. Must be at least 18 years old, comfortable working primarily in an office environment, and have a good driving record. Prior supervisory experience and prior experience working at the Family Adventure Park is preferred but not required. Required • Must be at least 18 • Must have a valid driver’s license and approved driving record • Strong leadership, communication and customer service skills Preferred • Prior supervisory experience • Prior outdoor recreation experience • Prior experience working at the Family Adventure Park Job-Type: Full-Time Typical Schedule Days: • • Varies seasonally, includes weekends and holidays Hours: • • Varies seasonally, includes evenings • 40 hours a week Compensation • Pay: $17.00/Hour Core Responsibilities • Oversee all administrative tasks including scheduling of employees, maintaining personnel folders and tracking pertinent information, and coordinating large scale training for the staff • Guide supervisory staff, modeling good decision-making and judgement • Oversee and promote quality assurance in order to exceed guest expectations; address guest needs and concerns as they arise • Set performance metrics for team members and work with the team and the supervisory staff to ensure all metrics are met • Function as the department manager on duty • Other duties as assigned by management Applications accepted until 2:00 PM on Monday, November 30. For more information, contact José Antonio Martínez at 540.289.3143.