Key Responsibilities Employee Relations & Culture • Lead recruiting and onboarding processes • Maintain and update job descriptions • Lead performance assessment and development processes • Advise managers on personnel practices, policies, and employment laws • Conduct workplace investigations • Administer disciplinary and performance management processes • Manage company social media and internal communication channels • Support ITC’s Safety & Health Management System • Maintain and develop the ITC Associate Handbook • Assist with company events (Family Fun Day, Christmas Party, OE Day, ERT banquet, appreciation luncheons) Benefits Administration • Support ongoing benefits communication and associate inquiries • Assist with implementing new plans and changes to existing programs HRIS / Payroll / Timekeeping / Technology • Serve as primary backup to the Payroll Manager for full‑cycle payroll • Maintain HRIS data, associate folders, shift schedules, and org charts • Assist associates with payroll questions (withholdings, benefits, garnishments) • Support timekeeping system maintenance, reporting, and non‑exempt time processing • Lead HR KPIs, analytics, and metrics • Drive HR innovation and technology projects Budget, Compensation & Compliance • Develop and monitor HR budget (salaries, benefits, events) • Administer compensation programs (CD&P Framework, salary surveys, job analysis) • Manage Workers’ Compensation program and injury reporting • Partner with Safety & Health on injury management • Oversee DOT PHMSA Drug & Alcohol compliance (pre‑employment, randoms, post‑accident, MIS reporting) Other • Perform additional duties and special projects as assigned Required Skills & Qualifications • Bachelor’s degree • 5–10 years of related HR experience • Excellent oral and written communication skills • Highly organized, strong problem‑solving ability, and capable of managing multiple priorities • Strong expertise in employee relations, payroll, compensation, and benefits • UKG system administration and full‑cycle payroll experience is a plus • Proficient in Microsoft Office Suite and related programs • Innovative and strategic mindset • SHRM‑CP/SCP, PHR/SPHR, or MBA with an HR concentration is a plus