Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Case Intake & Packaging Clerk opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI. The regular hours for this position are from 8:00 AM to 4:30 PM, Monday through Friday, and may vary from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: • Receive cases through local delivery driver or national carrier • Disinfect and organize case contents into individual case pans and prepare for data entry • Responsible for packaging, billing, and invoicing all finished cases • Assist with answering incoming calls • Make outgoing calls to customers' offices • Respond to all inquiries from customers' offices Secondary Responsibilities and Essential Functions of the Position: • Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear • Sorts and attaches doctor prescriptions • Responsible for properly packing all completed cases • Responsible for verifying and properly consolidating all cases to prepare for shipping • Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures • Disburse cases for local drivers • Maintain proper level of assembled shipping boxes • All other jobs as assigned Skills and Abilities Required: • Computer skills • Must be able to read, write, speak and understand English • Strong attention to detail • Multi task • Phone etiquette Minimum Education and Experience Required: • Preferred: High school diploma or equivalent • Demonstrated relevant employment experience may be considered in lieu of education • Dental office experience preferred • Dental terminology knowledge preferred • Billing experience preferred • Working knowledge of Microsoft Office required Hazardous Materials or Equipment Used: • Disinfectant process chemicals • Personal protective equipment as required • Office equipment Physical Requirements: • Regularly required to sit, stand, walk, and/or reach • Exhibit fine motor skills and/or perform repetitive motions • Good manual dexterity • Ability to walk and stand for long periods of time • Repeated bending and kneeling • May be required to push, pull, lift, and/or carry up to 20 pounds