At Hertz, we're looking for energetic, customer-focused professionals who thrive on creating memorable experiences. As a Customer Experience Associate, you'll be the face of our brand, helping travelers get on the road quickly while delivering outstanding service that keeps them coming back. This is more than a customer service role. It is an opportunity to make an impact, solve problems, build relationships, and grow your career with a global industry leader. Location: 289 Lucas Dr, Building B, Detroit, MI 48242 Starting Pay: $17.00 per hour What You'll Do • Create positive, personalized experiences for customers at every interaction. • Serve as the first point of contact for customer questions, concerns, and service needs. • Resolve customer issues quickly and professionally, ensuring satisfaction and loyalty. • Support operational and sales initiatives that drive location performance. • Act as a customer experience champion by monitoring guest feedback and identifying opportunities to improve service. • Partner with leadership and team members to create a culture of hospitality, accountability, and excellence. • Provide guidance and support to colleagues to help enhance the customer experience. • Ensure compliance with all company policies, procedures, and service standards. What We're Looking For • 3+ years of customer service experience, preferably in a fast-paced environment. • Experience in operations, sales, hospitality, retail, travel, or related industries. • Rental car industry experience is a plus but not required. • Exceptional communication and relationship-building skills. • Strong problem-solving abilities and sound decision-making skills. • A positive attitude with a passion for helping customers. • Ability to thrive in a team-oriented, customer-focused environment. Benefits & Perks • Up to 40% off Hertz rentals • Medical, Dental & Vision coverage • 401(k) with company match • Paid Parental Leave & Adoption Assistance • Employee Assistance Program for employees and families • Tuition Assistance & Educational Reimbursement • Voluntary Benefits, including Pet Insurance, Identity Protection, and Critical Illness Coverage • Exclusive Employee Discounts on travel, entertainment, fitness memberships, and more Apply today and put your career in drive with Hertz! #zip