ICE OPERATIONS SUPERVISOR - McCormick Tribune Ice Rink in Millennium Park Sports Facilities Management, LLC LOCATION: Chicago, IL DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: McCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. McCormick Tribune Ice Rink in Millennium Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • Assist with the setup and teardown of the ice rink for seasonal facility changeovers • Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management • Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly • Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger • Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members • Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators • Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals • Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment • Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning • Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines • Be responsive to guest concerns and direct to appropriate manager to resolve if needed • Enforce facility policies and procedures • Have general knowledge regarding program options and facility events • Assist other operation areas as necessary • Accurately record all ice and equipment maintenance logs and daily readings • Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary • Ensure health and safety standards are followed • Act as manager-on-duty for opening and/or closing of the facility as scheduled • Complete special projects, daily assignments, and other duties as directed by management MINIMUM QUALIFICATIONS: • Ability to work with a wide variety of ages from preschool through adult • Knowledge of ice maintenance and rink operations is highly desirable • Experience in facility management, preferably in an ice arena or similar environment • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule • Excellent communication skills, both verbal and written • Ability to remain calm and focused in a high-volume, fast-paced environment • Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize • Commitment to the safety and wellbeing of others • Must possess a valid driver's license • Certified Ice Technician (CIT) preferred WORKING CONDITIONS AND PHYSICAL DEMANDS: • Must be able to lift and carry up to 50 pounds • Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time • Exposure to ice resurfacing equipment and other machinery • Will be required to stand for extended periods of time • Must be able to work independently in a busy environment • Must comply with safety and health code standards