Senior Manager, Customer Lifecycle & Membership Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations. What You'll Do • Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives. • Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs. • Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results. • Improve customer experience, reduce churn, and optimize membership performance. • Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability. • Build business cases, KPI reporting, and executive-level recommendations that influence company strategy. What We're Looking For • Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field. • 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses. • 3+ years leading programs, projects, or teams. • Strong analytical skills with experience building business cases, forecasts, and performance dashboards. • Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms. • Proven ability to turn data into action and deliver measurable business results. Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success. Apply today!