• Review and monitor total loss claim inventory to ensure timely handling and resolution. • Assign and distribute new total loss claims based on workload and staffing needs. • Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions. • Review claim files for quality, accuracy, compliance, and adherence to company procedures. • Approve settlement authority within established limits and escalate exceptions as needed. • Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims. • Monitor cycle times, pending claims, and key performance metrics to identify and address delays. • Conduct claim audits and provide feedback to improve claim quality and consistency. • Assist adjusters with negotiation of disputed vehicle values and settlement concerns. • Oversee title processing, salvage disposition, and lienholder payoff activities to ensure timely completion. • Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments as needed. • Ensure compliance with state regulations, company guidelines, and documentation standards. • Conduct team meetings to communicate department updates, performance expectations, and process changes. • Provide coaching, mentoring, and performance feedback to team members. • Assist with training and onboarding of new total loss adjusters. • Track staffing needs, productivity trends, and workload distribution to support operational goals. • Prepare and report departmental metrics and trends to management. • Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes. • Serve as the primary point of contact for complex total loss claims requiring supervisory involvement. About YOU Required • 5 years of P&C insurance background with a minimum of 3 years total loss claims handling. • Significant knowledge of repair and total loss techniques and statutory requirements are necessary. • Spanish-English bilingual proficiency • Valid Driver’s License • Bachelor’s Degree Preferred • Prior supervisory role. Physical Requirements • Prolonged periods sitting at a desk working on the computer.