Overview PERFORMANCE PLANNING Performs Occupational Health related duties at industry location for employees. Responsible for leave and/or modified work schedules, a variety of secretarial and clerical functions and assists with direct/indirect patient care based on experience, training, certifications and demonstrated ability within the limits of the job description. Responsibilities KEY RESPONSIBILITES / ESSENTIAL FUNCTIONS • Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave. • Handles the Short-Term Disability and FMLA leave administration process from the employee’s initial notice of determining leave eligibility, designating leave as FMLA-qualifying, Short Term-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use. • Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason. • Advises managers and employees on the interaction of leave laws with paid time off, and Short-term and Long-term disability benefits. • Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations. • Analyzes Short-term claims to determine eligibility and compliance with in company policy. • Oversees the return-to-work process for employees returning from extended FMLA, and Short Term Disability Leave. • Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. • Preserves confidentiality of employee medical documentation and files. • Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments. • Performs other related duties as assigned. DCH Standards: • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. • Performs compliance requirements as outlined in the Employee Handbook. • Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self. • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees. • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees. • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees. • Requires use of electronic mail, time and attendance software, learning management software and intranet. • Must adhere to all DCH Health System policies and procedures. • All other duties as assigned. Qualifications MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED • High school graduate or equivalent. • Proficient in computer skills and common computer programs. • Must possess exceptional communication skills. • Experience in a clinic setting, with medical records and medical terminology preferred. • Good communication and customer service skills required. • Must be able to read, write legibly, speak, and comprehend English. WORKING CONDITIONS WORK CONTEXT • Interpersonal Relationships: Position requires working and communicating effectively within a team in a fast- paced working environment delivering medical services to patients and clients. • Physical Work Conditions: Position includes potential exposure to human body fluids, disease, infection, lab chemicals and hazardous material. This position requires wearing personal protective equipment in appropriate situations. • Structural Job Characteristics: This position requires full time staff coverage Monday through Friday, 7:00am until 5:00pm and requires work necessary to perform the job. Individual employee schedules may vary to ensure proper clinic coverage. PHYSICAL FACTORS • Position requires talking, hearing, bending, twisting, walking, kneeling, crouching, stooping, balancing, reaching, pushing, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects. • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. • Must be able to perform the duties with or without reasonable accommodation. • Hearing and vision must be normal or corrected to within normal range. • Physical presence onsite is essential. • Must be able to perform the duties with or without reasonable accommodation. • Hearing and vision must be normal or corrected to within normal range. • Physical presence onsite is essential. OTHER JOB FACTORS • Please use the following additional categories as needed in developing the job description. • Please refer to https://www.onetonline.org/find/descriptor/browse/Abilities/ to select from a library of abilities. • Please refer to https://www.onetonline.org/find/descriptor/browse/Work_Styles/ to select from a list of work styles. • Please refer to https://www.onetonline.org/find/descriptor/browse/Work_Values/ to select from a list of work values. • Please delete the instructional bullets in this subsection and replace with other factors for the job.