Dining Room Supervisor Mystic, CT Per Diem Summary of Position: Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations. • Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time. • Maintain proper time-clock procedures to ensure an accurate account of hours worked. • Report to work in proper attire to ensure a clean and professional appearance. • Adhere to all guidelines and procedures for safe food handling and general sanitation. • Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer. • Wait on tables; taking resident orders, served in a professional manner with the ability to handle multiple tasks. • Familiar with menu items and ensures communication to wait staff with regard to menu items, special functions, and resident issues. • Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance. • Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly. • Assist in interviewing and recommending personnel to fill vacant positions. • Participate in employee disciplinary matters. • Create and maintain schedule for Pond Ridge Dining Services staff. • Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow. • Instruct new waitstaff in appropriate procedures and ensure proper training. • Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, a nd concerns regarding menu and service. • Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating. • Perform other administrative duties as assigned by Director and/or Assistant Director. • Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up. • Take appropriate procedural steps and make adjustments as necessary following complaints. • Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus. • Maintain a neat appearance; demonstrate professionalism and poise. • Reports any safety issues, equipment malfunctions and others to supervisors. • Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used. • Attend all mandatory in-services as required. • All other duties as assigned. Education: High School Diploma or GED Experience: Some waitstaff and supervisory experience Knowledge/Skills/Abilities: Strong organizational skills and a professional demeanor. Physical and Mental Demands: Continuous standing, walking, bending, crouching, and carrying. Stress related demands from staffing issues and customer satisfaction issues. #joinourteam Per Diem