Intake Specialist Overview • The Intake Specialist will support justice-impacted individuals navigating court cases through restorative approaches and community engagement. • Serve as the primary point of contact for visitors, attorneys, and clients, ensuring efficient triage and assistance. • Assist with outreach, intake screening, rescheduling, and reminders to encourage program attendance and compliance. • Prepare care packages, manage inventory, and support group sessions with resource distribution tracking. • Collaborate with community partners to complete referrals and maintain accurate attendance reporting. • Maintain organized documentation, including intake assessments, legal documents, and compliance reports. • Provide accurate written and verbal participant reports to court stakeholders and prepare certificates of program completion. • Engage individuals with mental health and substance use needs in a culturally responsive manner. • Participate in evening and weekend events and programming as required. Intake Specialist Key Responsibilities & Duties • Act as a triage for in-person and phone visitors, determining assistance needs effectively. • Facilitate outreach, intake screening, and voluntary service referrals to promote compliance. • Explain program requirements and expectations to clients, ensuring clarity and engagement. • Assist in liaising with community partners for referrals and attendance reporting. • Conduct outreach to attorneys and clients to ensure effective engagement and compliance. • Maintain accurate documentation and tracking attendance using internal case management tools. • Prepare certificates of program completion and provide reports to court stakeholders. • Support data entry and ensure accuracy in electronic client databases. • Perform additional duties to support departmental activities as needed. Intake Specialist Job Requirements • Associate’s Degree required; Bachelor’s Degree preferred. • Minimum of one year of experience in criminal court settings or human service fields preferred. • Strong organizational, interpersonal, and communication skills essential. • Ability to engage individuals with diverse backgrounds in a culturally responsive manner. • Professional demeanor and effective communication with stakeholders required. • Experience with front-facing non-profit work, such as shelters or legal aid, preferred. • Bilingual capabilities (English-Spanish or other languages) preferred. • Proficiency in case management tools and Slack communication platform beneficial. • Empathy, understanding, and sensitivity to justice-impacted individuals required.