Position Summary The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Responsibilities Essential Functions • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. • Obtains accurate and complete patient demographic and insurance information. • Processes all requests for medical records according to Orlando Health and department specific policies and procedures. • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. • Interacts with patients and families in a professional manner. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Participates in Quality Assurance/Quality Indicator activities as assigned. • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. • Practices the efficient use of supplies. • Assists billing service as requested. Qualifications Education/Training • High School graduate or equivalent. Licensure/Certification • None. Experience • Six (6) months experience in a clerical office, or general business, and/or customer service setting