Description JOB SUMMARY: Performs all basic administrative functions in the Housekeeping department and is responsible for ensuring the efficient operation in accordance with Avion standards. JOB FUNTIONS & DUTIES: • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. • Maintain regular attendance in compliance with Avion standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and holidays based on business demands. • Maintain high standards of personal appearance and grooming, which include compliance with the Avion dress code and wearing a name tag when working (per brand standards). • Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations. • Be familiar with all Avion policies and house rules. • Answer all incoming telephone calls. • Keep all files updated and organized. • Order materials and supplies as necessary. • Deliver hotel items to guest rooms per guest requests. • Collect and distribute department boards and tasks, as requested by the Housekeeping Leaders. • Log and maintain records of purchase orders. • Dispatch work orders and guest requests using the appropriate hotel systems. • Process and file all log sheets. • Participate in all department inventories. • Attend meetings as necessary and take minutes as required. • Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates. • Perform any other duties as required. • Access to back of house areas of the hotel and sensitive information. • Interact and occasionally have unsupervised contact with guests and/or colleagues. • Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, storage, and secured filing cabinets. • Maintain a high level of trust and responsibility. • Represent the company with a certain level of reputation and good character, as well as exercise sound judgment. Requirements EXPERIENCE & EDUCATION: • Experience in a hotel or related field preferred. • High school diploma or equivalent required. • Ability to type 55 wpm. • Proficient with Microsoft operating systems, GXP, and other hotel systems. • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions.