Ocean Export Operations • Manage end-to-end ocean export operations from shipment booking through documentation, customs clearance, vessel departure, and final pre-alert. • Oversee execution of FCL and LCL export shipments in accordance with customer requirements and agreed SOPs. • Ensure timely booking of shipments with shipping lines/NVOCCs based on customer requirements, routing, transit time, equipment availability, and commercial commitments. • Monitor shipment milestones including booking confirmation, container planning, empty pickup, stuffing, customs clearance, gate-in, documentation, vessel departure, and pre-alert. • Ensure adherence to vessel cut-offs, SI cut-offs, VGM deadlines, port/CFS timelines, and other operational milestones. • Monitor vessel schedules, rollovers, blank sailings, port congestion, equipment shortages, and other operational disruptions. • Proactively identify operational risks and take corrective actions to minimize shipment delays and service failures. • Ensure timely and accurate updating of shipment status in the operating system. • Ensure execution of shipments in line with customer-specific SOPs and service requirements. Documentation & Compliance • Ensure timely and accurate preparation and processing of shipping documentation including Shipping Instructions, Bill of Lading, VGM, invoices, packing lists, certificates, and other required documents. • Ensure accuracy of HBL/MBL details and coordinate with shipping lines, agents, and customers for documentation amendments. • Ensure compliance with applicable customs, port, shipping line, regulatory, and company requirements. • Coordinate with Customs Brokers/CHA teams for timely customs clearance and resolution of documentation issues. • Ensure adherence to export regulations, internal controls, and operational SOPs. • Monitor documentation discrepancies and implement corrective actions to prevent recurrence. • Maintain proper operational records and documentation for audit and compliance requirements. Shipping Line & Vendor Management • Manage relationships and operational coordination with shipping lines, NVOCCs, CFSs, ICDs, transporters, customs brokers, and other service providers. • Coordinate with shipping lines for bookings, equipment availability, container release, gate-in, documentation, vessel schedules, and sailing confirmation. • Monitor shipping line and vendor performance against agreed service levels. • Escalate and resolve issues related to equipment shortages, booking failures, rollovers, vessel delays, documentation, and cargo movement. • Provide inputs to Procurement/Pricing teams regarding carrier performance, service issues, capacity constraints, and vendor requirements. • Support evaluation of vendors and service providers based on cost, service quality, reliability, and operational performance. Customer Service & Stakeholder Management • Ensure timely communication of shipment status, operational milestones, delays, and exceptions to customers and internal stakeholders. • Work closely with Sales and Customer Service teams to ensure customer requirements and commitments are effectively delivered. • Handle operational escalations and ensure timely resolution of customer complaints. • Participate in customer meetings and operational reviews as required. • Develop strong relationships with key customers and understand their operational requirements and expectations. • Ensure customer-specific SOPs are implemented and periodically reviewed. • Drive proactive communication to minimize customer escalations and improve overall service experience. Shipment Tracking & Exception Management • Monitor shipment progress from booking to vessel departure and ensure all critical milestones are achieved within timelines. • Track vessel delays, rollovers, port congestion, equipment shortages, customs issues, and documentation exceptions. • Develop and implement contingency plans for delayed or disrupted shipments. • Coordinate with relevant stakeholders to resolve operational issues and minimize impact on customers. • Maintain an exception management process and ensure timely closure of all operational issues. • Analyze recurring shipment exceptions and implement corrective and preventive actions. Cost Control & Operational Efficiency • Monitor operational costs related to transportation, CFS, documentation, detention/demurrage, customs, and other shipment-related activities. • Identify opportunities to reduce avoidable operational costs and improve process efficiency. • Monitor detention/demurrage exposure and ensure timely action to minimize financial impact. • Coordinate with Finance for accurate vendor billing and resolution of invoice discrepancies. • Ensure operational activities are performed within approved commercial and process guidelines. • Drive process improvements to reduce manual intervention, errors, delays, and operational costs. Key Performance Indicators (KPIs) • On-time shipment/vessel departure performance • Shipment processing and operational TAT • Booking success rate • Documentation accuracy • Customer satisfaction and complaint resolution TAT • Shipment exception and escalation closure TAT • Shipping line/vendor performance • Detention & demurrage control • Operational cost efficiency • Compliance with SOPs and regulatory requirements • Team productivity and performance • Shipment volume handled • Reduction in operational errors and service failures