Description POSITION SUMMARY: The primary purpose of the Pit Supervisor is to oversee the dealers and table games in their assigned section. Pit Supervisors ensure that games are running smoothly and properly and that our guests are having a great experience. Pit Supervisors resolve problems in a fair manner and report any issues to the Shift Manager. ESSENTIAL FUNCTIONS: This section explains the job and associated tasks, etc. • Accurately rate casino players • Maintain a constant general awareness of the assigned section. • Resolve guest disputes and/or elevate them to the Shift Manager, if necessary. • Encourage guests to participate in the PLAZA Rewards program. • Alert the Shift Manager of large plays and buy-ins. • Open and close games and change cards/dice. • Accurately track table bankrolls and verify all table paperwork (markers/fills/credits) • Ensure compliance with rules and policies for the dealers in the assigned section. • Ensure all gaming transactions are made accurately and watch for any game irregularities. • Other related duties as necessary. KNOWLEDGE/SKILLS/ABILITIES: • Excellent customer service skills. • Interpersonal skills to effectively communicate with all business contacts. • Ability to effectively communicate in English, in both oral and written forms. • Ability to exhibit a strong motivational commitment to the organization. • Must be able to stand for long periods of time, with intermittent breaks. • Must be able to work in a fast-paced, loud environment. • Must be able to tolerate secondhand smoke. • Must be able to quickly and respectfully give clear directions. • Must be able to quickly and accurately understand and follow directions. Requirements QUALIFICATIONS: Required Qualifications: • Able to compute table games payouts and perform moderately complex math skills. • Full Knowledge of Title 31. • Full Knowledge of Blackjack, Craps, and Roulette, including proper procedure and game protection. • One year of table games experience, including six months of Table Games supervisory experience. • Must have familiarity with using a personal computer. • Must be able to communicate effectively in English, in both written and oral forms. Preferred Qualifications: • One year of Table Games supervisory experience. • Previous experience working in a similar resort setting. Licenses & Certifications: • Gaming Card • Alcohol Awareness Card SUPERVISORY RESPONSIBILITIES: • Supervise four to six table games, including the dealers, players, bankrolls, and paperwork for each game WORK SCHEDULE/HOURS: • Varies PHYSICAL REQUIREMENTS: • Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction. • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. • Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors. • Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems. • Must be able to work in a fast-paced, busy, and noisy environment. DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified at any time to meet business needs. Plaza Hotel & Casino is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Nothing in this job description creates a contract of employment, expressed or implied, or alters the at-will employment relationship.