Collector Consumers Credit Union is looking to hire a passionate Collector. As a Collector, you will support the Collection department with the management of our consumer lending and mortgage portfolio; acting on delinquent accounts, collecting on payments and/or collateral, while providing superior member service to enhance member relationships. What you will be doing: • Meet assigned goals as determined by the Collection Manager. • Make collection calls to delinquent members (consumer, business and real estate). • Place collection notes on all delinquent accounts called. • Counsel delinquent member regarding their debts. • Make on-site field calls as needed. • Comply with all servicing guidelines for delinquent mortgages. • Assist in any area as directed by your supervisor. • Demonstrate knowledge of all Consumers products and services. • Upholds member confidentiality. • Assist in any area as directed by your supervisor. What you’ll bring to the table: • Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections. • Good analytical judgment and creative problem solving capabilities. • Excellent written and verbal communication skills. • Strong listening and empathy skills. • Attention to detail. • Knowledge of current technology; able to easily navigate multiple software environments. • Understanding of credit union history, philosophy, culture, values, and vision. • Understanding of Consumers rules, regulations and operating policies and procedures. • High school graduate or equivalent. What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.