About the Role The Market Manager is responsible for leading the overall performance and operations of multiple retail locations within an assigned market. This role requires a strong multi-unit leader with sound business judgment, operational discipline, and the ability to drive a consistent, service-focused customer experience across every location in the market. The Market Manager will oversee store leadership development, market-level financial performance, inventory integrity, operational execution, and customer experience while partnering closely with regional and cross-functional leadership. This role carries responsibility for standardizing execution across locations and elevating underperforming stores to market standard. Responsibilities may evolve as business needs change. Key Responsibilities Leadership & Team Development • Lead, develop, and hold accountable the General Managers and store leadership teams across the market • Drive hiring, onboarding, training, coaching, and performance management standards consistently across all locations • Build a high-performing, accountable leadership bench and support succession and internal growth within the market • Establish clear expectations and provide consistent coaching and feedback to store leaders • Maintain strong communication across the market regarding priorities, goals, and business updates • Model professionalism, ownership, and a customer-focused leadership approach at every location Business Performance • Own overall market performance, including sales, labor, expenses, and operational results across all locations • Translate broader business goals into clear, actionable plans for each store and its leadership team • Monitor key performance indicators by location, identify trends, and drive improvement where results lag • Evaluate local market conditions, competition, and customer needs to support business decisions • Maintain strong controls around inventory accuracy, shrink, and loss prevention market-wide Multi-Unit Operations • Oversee daily operating procedures across all locations and ensure consistency store to store • Ensure accurate cash handling, reconciliation, deposits, and reporting at every location • Ensure each location remains clean, organized, well maintained, and customer ready • Identify facility or operational needs across the market and partner with appropriate teams to resolve them • Ensure established policies, procedures, and operating standards are consistently followed at all locations Inventory & Operational Controls • Oversee receiving, inventory tracking, reconciliation, and product movement across the market • Ensure appropriate inventory levels, product accuracy, and presentation at each location • Establish strong operational controls and hold store teams accountable to established procedures • Partner with internal teams to support inventory accuracy, risk management, and operational consistency market-wide • Ensure required records and documentation are maintained in accordance with company and applicable regulatory standards Customer Experience • Champion a consistent, high-quality customer experience across every location in the market • Lead by example and coach store teams to deliver approachable, knowledgeable, and efficient service • Build strong relationships with customers and the surrounding communities • Identify opportunities to improve service, accessibility, and the overall customer journey across the market • Support store leaders in resolving escalated customer concerns effectively General Expectations • Operate effectively in a fast-paced, multi-location, and evolving business environment • Travel regularly between locations within the market as business needs require • Maintain strong communication and partnership with regional and cross-functional teams • Demonstrate sound judgment, ownership, and accountability for market-level business outcomes • Identify opportunities for continuous improvement across people, processes, and performance • Perform additional responsibilities as needed to support the business Qualifications • 4+ years of leadership experience in retail, hospitality, consumer services, or a similar customer-facing environment, including multi-unit or district-level responsibility • Previous responsibility for leading leaders and driving performance across more than one location • Strong experience in customer service, team development, and leadership coaching • Experience managing inventory, cash controls, labor, and day-to-day operating processes across multiple sites • Ability to travel between locations within the assigned market • Ability to meet any background, licensing, or eligibility requirements associated with the position • Flexible availability, including evenings, weekends, and holidays as business needs require Skills & Attributes • Strong leadership, communication, and interpersonal skills across multiple teams • Demonstrated ability to develop and retain high-performing store leaders • Strong business judgment and problem-solving capabilities at a market level • High attention to detail and operational discipline • Comfortable using retail systems, reporting tools, and standard business technology • Ability to manage competing priorities across locations and make effective decisions in a fast-moving environment Equal Opportunity Statement We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs.