Description We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team. In this role, you will be the key liaison between our customers and our service technicians, ensuring that every visit is a seamless and positive experience. You will assist customers with their vehicle maintenance needs, provide accurate service recommendations, and coordinate with the express service team to deliver high-quality service efficiently. This is an excellent opportunity for someone with a passion for cars, outstanding communication skills, and a desire to work in a fast-paced environment where customer satisfaction is the top priority. Responsibilities: • Greet customers promptly and professionally upon their arrival. • Identify vehicle service needs by listening to customers and conducting walk-around inspections. • Provide clear and accurate service recommendations and explain maintenance procedures. • Prepare work orders for the express service team and coordinate workflow to ensure timely completion. • Keep customers informed of their vehicle’s status and address any questions or concerns. • Conduct final checks on completed vehicles to ensure quality and customer satisfaction. • Promote additional services or products that enhance vehicle performance. • Maintain a clean and organized work environment, adhering to all company policies and safety regulations. Requirements • Must be at least 18 years of age • Valid in-state driver's license and have and maintain an acceptable, safe driving record • Able to pass a pre-employment background check and drug screen for illegal substances • Authorized to work in the United States • Strong customer service and communication skills. • Ability to multitask and thrive in a fast-paced environment. • Previous experience in the automotive industry or service advising is a plus, but not required.