Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity Duties and Responsibilities •Oversee and review service delivery providing management an oversight of implementation projects including project assignments< Required Qualifications and Experience •Around 3-4 years (for E03/E04) of progressive experience in customer service.•Experience in banking/Insurance/non-banking industry would be preferred.•Ability to identify key data sources and utilize data-driven insights to improve business decisions.•Exceptional analytical, quantitative, project/process management, problem-solving, interpersonal, and leadership skills.•Proficiency in analyzing qualitative data and paying strong attention to details.•Ability to communicate well with all levels of management / diverse set of stakeholders / colleagues in a multicultural, multinational environment.•Ability to prioritize and balance the needs of multiple stakeholders.•Being creative and provide innovative solutions to business problems, not be limited by existing methods and procedures.•Strong initiative and ability to work collaboratively (in a team environment) as well as independently.•Open and flexible to any shift in line with the business needs and stakeholder requirements.