• Location: Scottsdale, AZ (5 days Onsite) • Required to work in 24/7 shift model Job Description Service Desk Support P1 • Provides first level support and monitor all the queues in SNOW • Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results • Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems • Coordinates with the team preparing and deploying of new software enhancements and upgrades • Coordinates implementations and help implement new software and hardware upgrades • Maintains desktop terminal and printer hardware and software documentation • Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner • Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners • Independently completes Service Desk related incidents as assigned eg office moves printer installation etc • Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments