Benefits: • Competitive Health & Welfare Benefits • Monthly $43 stipend to use toward ancillary benefits • HSA with qualifying HDHP plans with company match • 401k plan after 6 months of service with company match (Part-time employees included) • Employee Assistance Program that is available 24/7 to provide support • Employee Wellness Events Minimum Qualifications: • A minimum of two years of experience in the healthcare field is required. • Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry. • Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures. Preferred Previous scheduling or referral experience is preferred. Essential Functions • The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location. • Updates and confirms patient demographic information and insurance eligibility including coordination of benefits. • Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart. • Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling. • Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels. • Communicates clinical instructions needed for appointments/procedures. • Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members. • Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed. • Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders. • Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines. • Other duties as assigned.