When you work at Clarendale Ann Arbor, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Clarendale Ann Arbor is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community! Here are a few of the daily responsibilities of a Concierge: • Provide ongoing telephone coverage. • Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating. • Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery • Prepare maintenance work orders as requested by residents and staff • Assist the Business Office Manager with projects/assignments. Here are a few of the qualifications we need you to have: • High school diploma or general education degree (GED) required • Familiarity with Microsoft Office Suite products • Must demonstrate excellent telephone communication skills The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests: • We greet you warmly, by name and with a smile. • We treat everyone with courteous respect. • We anticipate your needs and act accordingly. • We listen and respond enthusiastically in a timely manner. • We hold ourselves and one another accountable. • We make you feel important. • We embrace and value our differences. • We a sk, “Is there a nything else I ca n do for you?” • We maintain high levels of professionalism, both in conduct and appearance, at all times. • We pay attention to details. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer