Dy. Manager -Customer Care
Mahindra & Mahindra · mahindra.com
ChakanOn-siteLead / Manager5–10 yrs
Straight from the company’s own careers site.
The job in short
Automotive customer care engineering: product quality, warranty cost reduction, field visits and root cause analysis.
Customer support
Details
- Found
- 8 d ago · posted 2026-10-30
- Location
- Chakan, MTBD, IN
Full description
Responsibilities & Key Deliverables
Product Quality improvement.Warranty cost reduction.Effective Implementation of Service Support Tools.Technical Service Bulletin release.PRC Management - Process Improvement. Concern based field / Dealer visit for JI.Warranty failed parts analysis. Active participation in CFTs
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
General Experience
5 - 10 year
Critical Experience
System Generated Core Skills
Communication Skills
Customer Support
Product Knowledge & Application
Root Cause Analysis
Statistical Analysis
Teamwork
System Generated Secondary Skills
Change Management
Product Knowledge
Incident Management
Benchmarking
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