We are looking for an Assistant Manager – Cash Application with 6–9 years of experience in Accounts Receivable/O2C operations. The role will be responsible for overseeing end-to-end cash application activities, including ACH, wire, check and lockbox payments, account reconciliations, unapplied/unidentified cash, payment exceptions, and month-end activities. The candidate should have strong Cash Application/AR process knowledge, hands-on SAP experience, people management capability, and experience managing SLAs/KPIs, escalations, controls, and stakeholder expectations. Strong analytical, Excel, and communication skills are required. Exposure to automated cash application, RPA, process transformation, and continuous improvement will be an added advantage. • Manage day-to-day Cash Application operations and ensure timely and accurate processing. • Monitor SLAs, KPIs, productivity, quality, and operational performance. • Review and drive resolution of unapplied/unidentified cash, payment exceptions, and reconciliation issues. • Oversee bank, customer account, and month-end reconciliations. • Manage, coach, and support team members to achieve performance targets. • Handle operational escalations and coordinate with Collections, Billing, Credit, Treasury, and other stakeholders. • Conduct root-cause analysis for recurring issues and implement corrective actions. • Ensure adherence to process controls, SOPs, and compliance requirements. • Prepare and review operational reports, dashboards, and management updates. • Identify and drive process improvement, standardization, automation, and productivity initiatives. • Support transitions, process migrations, and new scope onboarding as required. • Bachelor’s degree in Commerce, Finance, Accounting • 6–9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations. • Strong knowledge of end-to-end Cash Application and AR processes. • Hands-on experience with SAP, along with good Excel and analytical skills. • Experience in team handling and operational performance management. • Good understanding of SLA/KPI management, reconciliations, controls, and month-end activities. • Strong problem-solving, stakeholder management, and communication skills. • Exposure to lockbox and automated cash application solutions is preferred. • Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.