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Customer Service Manager_R_WBG OPERATIONS (OPS)_0469_0652_1086220

Kotak Mahindra Bank · kotak.com
MumbaiSenior8–12 yrs
Apply on Kotak Mahindra Bank’s site
Posted 9 days ago. 62 more Customer Service Representative jobs in Mumbai went up on company career pages this week. See the newer ones

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Straight from the company’s own careers site.

The job in short

Customer service operations management.

SwiftAuditBankingCompliance

Details

Found
9 d ago · posted 2026-10-30
Location
Mumbai, Maharashtra

Full description

Key Responsibilities • Manage end-to-end processing of Trade Finance transactions including: • Letters of Credit (Import/Export) • Bank Guarantees • Documentary Collections • Bills Discounting • Export/Import Remittances • Shipping Guarantees and Trade Loans • Ensure compliance with: • UCP 600 • URDG • FEMA Guidelines • RBI Regulations • Internal Bank Policies • Review and authorize trade transactions within delegated authority limits. • Monitor transaction accuracy, TAT adherence, and service quality metrics. • Handle exceptions, escalations, audit observations, and customer complaints. • Coordinate with Relationship Managers, Branches, Compliance, Risk, and Business Teams. • Drive process improvements, automation initiatives, and operational efficiency projects. • Ensure timely closure of reconciliations and resolution of operational breaks. • Support internal and external audits and ensure closure of audit findings. • Monitor team productivity, allocate workload, and ensure business continuity planning. Team Management • Lead and manage a team of Trade Finance Operations executives. • Conduct performance reviews, coaching, and training programs. • Drive employee engagement and succession planning. • Ensure adherence to operational controls and risk framework. Desired Candidate Profile • Graduate/Post Graduate (MBA preferred). • 8-12 years of banking operations experience with minimum 5 years in Trade Finance Operations. • Strong knowledge of Trade Finance products and regulatory requirements. • Experience in handling teams and stakeholder management. • Knowledge of SWIFT messages and core banking systems. • Strong analytical, problem-solving, and communication skills. Key Competencies • Trade Finance Expertise • Leadership & People Management • Risk & Compliance Management • Process Improvement • Stakeholder Management • Decision Making • Customer Focus • Operational Excellence

Customer Service Representative jobs in Mumbai · Customer Service Representative jobs in India · All Kotak Mahindra Bank jobs · Senior Customer Service Representative jobs in Mumbai · Senior Customer Service Representative jobs in India · Senior and manager-level jobs in Mumbai · Senior roles at Kotak Mahindra Bank

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