Job Description • Execute SQL queries to extract, clean, and analyze field performance metrics, repair data, and telemetry logs; identify and flag data anomalies for quality assessment. • Perform end-to-end Failure Analysis (FA) on physical hardware samples, including board-level debug and component diagnostics, and document findings in issue-tracking databases. • Conduct on-site technical audits at repair centers and manufacturing partners, including inventory checks, root-cause data collection, and physical hardware verification to validate repair procedures. • Prepare detailed technical reports based on failure-analysis investigations and data analysis, providing clear diagnostic evidence to support engineering decisions. • Monitor bug trackers and quality databases to follow investigation progress, identify technical bottlenecks, and escalate issues based on data trends. • Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders. Key Requirements • Bachelor's degree in Electrical, Mechanical, or Systems Engineering, Computer Science, or equivalent technical experience. • 4+ years of relevant experience in field quality, hardware failure analysis, repair engineering, manufacturing quality, or related technical areas. • Strong proficiency in SQL for data extraction, cleaning, and analysis. • Familiarity with board-level diagnostic tools such as multimeters, oscilloscopes, and failure-analysis software. • Practical experience applying 5-Why analysis, Fishbone diagrams, or similar root-cause identification methods in a hardware environment. • Ability to troubleshoot hardware issues and derive data-backed insights with limited guidance. • Ability to travel approximately 30–50% to service centers and manufacturing sites to conduct independent diagnostic and audit work. • Good written and spoken English. Preferred Experience • Experience in high-volume consumer electronics manufacturing, connected-device repair, service operations, or factory production environments. • Hands-on exposure to repair-center audits, manufacturing-site audits, or field-quality investigations. • Experience working with technical issue-tracking systems, quality databases, or standardized reporting tools. • Professional fluency in spoken and written Hindi and English to support local vendor communication, site activities, and regional cross-functional collaboration.