IT Operations Overview • The IT Operations role focuses on leading service operations within a dynamic asset management environment. • Oversee end-to-end monitoring of technology platforms and business services to ensure operational stability. • Act as the primary coordinator for major issue resolution, managing cross-functional teams effectively. • Drive continuous improvement initiatives, leveraging automation and AIOps tools for operational efficiency. • Collaborate with senior stakeholders to maintain service quality and enhance business impact. • Provide leadership and coaching to operational team members, fostering a culture of excellence. • Present operational KPIs and SLA compliance findings to senior leadership regularly. • Ensure readiness for new releases and deployments by partnering with change teams. IT Operations Key Responsibilities & Duties • Lead operational monitoring and issue management across technology platforms and business services. • Manage escalations and maintain effective communication during service disruptions. • Define and report on service availability and operational KPIs to leadership. • Drive structured problem management initiatives to address recurring issues. • Update and maintain operational procedures, runbooks, and escalation matrices. • Champion automation tools to reduce manual effort and improve resolution times. • Provide coaching and performance management to operational team members. • Assess operational readiness for new releases and deployments. IT Operations Job Requirements • Bachelor of Science (BS) degree required, preferably in a related field. • Minimum 7 years of experience in IT service operations or production support. • Proven leadership experience in managing incident response and escalations. • Familiarity with ITIL frameworks; ITIL v4 certification preferred. • Proficiency in ITSM and observability platforms like ServiceNow and Splunk. • Experience with Jira and Confluence for ticketing and documentation. • Exposure to AIOps and automation tools is advantageous. • Strong communication skills and ability to work under pressure.