Responsible for maintaining the reception, spa facilities and retail areas while providing a positive and friendly attitude. Assist with scheduling, answering phones, spa attending, check-in and out of appointments while participating in genuine interactions that provide the highest level of guest service. • Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. • Initiate and engage in conversations in a professional and friendly manner. • The ability to work in a fast paced and multi-task-oriented environment while being able to work reception and spa host interchangeably in one shift. • Be able to schedule appointments in a timely manner with accuracy both in person and over the phone. • Demonstrate computer knowledge with proficiency in Microsoft Office programs including but not limited to Excel, Word, and Outlook. • Handles the computer booking system and all cash handling procedures with accuracy and ease. • Answer phones promptly and in a friendly way. • Work well under pressure and ability to assist multiple guests at a time. • Knowledge of all spa treatments, salon services, and retail items with the intent to suggest/sell service offerings to best tailor the client’s needs. • The ability to suggest, sell, and provide detailed descriptions of spa services and retail items. • Maintain par levels and stock items in the reception area and back spa when needed • Ability to perform other tasks assigned by the Manager or Supervisor. • Must be 18 years of age or older • High school diploma or equivalent. • 1-2 years reception desk/salon or spa experience and/or customer service experience preferred. • Ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer service skills. • Ability to multi-task • Must be detail-oriented, friendly, outgoing, and have excellent communication skills. • Must be able to work well with others and as a team. • Nevada Food Handler’s Card (Health Card) ADDITIONAL REQUIREMENTS • Ability to push and pull up to 50 pounds • Ability to lift and carry objects up to 30 pounds • Able to stand for a long period of time (up to an average 8–9-hour shift). • Ability to bend, stoop, twist, reach, and kneel repetitively • Safely work with provided cleaning chemical and equipment • Ascend and descend stairs and maintain equilibrium for an extended period • Must be able to work from a standing position and/or walking motion for extended period • Ability to work in a smoking and pet-friendly environment