• Outbound calls to insurances for claim status and eligibility verification. • Denial documentation and further action. • Calling the insurance carriers based on the appointment received by the clients. • Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. • Calling insurance companies to get the status of the unpaid claims. • Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. • Maintain the individual daily logs. • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. • Work cohesively in a team setting. Assist team members to achieve shared goals. • Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies. • Communication / Issue escalation to seniors if there is any in a timely manner.