CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. The Medical Assistant supports providers and care teams by performing clinical and administrative duties to ensure efficient, high-quality patient care. Responsibilities include obtaining vitals, preparing patients for exams, assisting with procedures, managing documentation, coordinating referrals, and providing patient education and follow-up. This role promotes positive patient experiences through effective communication, teamwork, and attention to detail in both primary and specialty care settings. $3,000 Sign On Bonus* Pay Range: $18.50 - 24.83 per hour Employment Type: Full Time, 76 every 2 weeks. Schedule: Monday through Friday, 8am to 5pm, no weekends or holidays. Requirements: High School Diploma/GED required, Current Medical Assistant Certification or Registration or LPN required, BLS for the Healthcare Provider 60 days after hire required. PATIENT CARE • Maintains a confidential, safe, and patient-focused environment. • Responds appropriately to patient emergencies in person and via phone. • Applies clinical screening tools and obtains/upgrades patient information and vital signs. • Orders labs, refills prescriptions, and coordinates referrals/testing per protocol. • Reviews After Visit Summary (AVS) with patients and families to ensure understanding. • Provides patient education on care gaps, preventive health, and AVS instructions. • Supports accessibility needs and room setup adjustments. • Manages referral communication and coordination with specialty offices. • Follows up on test results and ensures care team addresses abnormal or pending items. PROVIDER SUPPORT • Collaborates with providers to form a patient-centered care team. • Anticipates provider needs to enhance clinical productivity. • Facilitates communication between patients, providers, and care teams. • Screens calls, gathers relevant information, and communicates professionally. • Ensures completion of confidential questionnaires and required forms. • Manages appointment scheduling, cancellations, and urgent visit protocols. • Coordinates with providers and pharmacy for medication management and adherence. CLINICAL PROCEDURES • Prepare patients and exam rooms for procedures (e.g., minor surgeries, wound care, pap smears). • Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort. DOCUMENTATION • Accurately documents and updates patient records and medication logs. • Maintains logs for clinical equipment, point-of-care testing, and sample medications. • Obtains prior authorizations (as needed) and manages recalls, overdues, and EMR actions. • Prepares charts for upcoming visits, ensuring all relevant records are available. • Initiates standing or routine pre-visit orders per protocol. • Coordinates with central services for proper categorization and routing of clinical documents. Operational Excellence • Contributes to continuous quality improvement and responds effectively to changes in clinical workflows, policies, or priorities. • Engages in learning experiences and ensures compliance with policies and regulations. • Maintains ethical billing practices and patient confidentiality. • Communicates effectively with referral sources. • Contributes to initiatives improving care coordination, reducing no-shows, and closing care gaps. • Provides workflow improvement feedback related to planning, huddles, and team collaboration. *Current employees not eligible for the sign on bonus Holland Hospital is an Equal Opportunity Employer, please see our EEO policy