## Join our Team About this opportunity We are now looking for an Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. What you will do * Will Work in a 24 X 7 Environment. * Will support the customer over email as well as phone. * Sound knowledge of Microwave Technology * Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series * Having sound knowledge on Mini-link 6600 Series * SO-EM hands on experience * Software upgrade process for these Mini-link 6600 Series * QoS parameter knowledge for Mini-link 6600 Series * Ethernet alarms and parameters with their troubleshooting process * Raise and update the tickets in in tool for all the issues handled / worked upon. * Will have to report the daily issues handled / escalated in the form of daily shift reports. * Need to make sure that issues are handled in right time frames as per the SLA / Commitments. * Good knowledge over SLA/WLA * Good in preventive activities with available performance report from Microwave NMS * Good in customer handling and RCA identification You will bring * Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent * 5-10 years of hands-on experience on 2nd Level Engineer- functional role. * Good Technical Knowledge of the Microwave Technology preferably 6K series. * Transmission or ENM experience preferred. All academic credentials must be from recognized and accredited institutions and are further subject to verification.